When workplace disputes turn into conflicts, mediation between employees can be helpful in restoring working relationships.

While mediation between manager and employee can also be used to reduce the likelihood of disputes reaching formal litigation. 

Critical to resolving workplace disputes is allowing both parties to express their views, in a safe and confidential environment. Our approach to workplace mediation is designed to help both parties speak to each other. 

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Mediation Features

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Resolution pledge

While preparing each party for the joint meeting. Our approach also encourages them to pledge to peruse resolution, instead of conflict.

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Without bias

Our workplace mediation services include gathering all the facts and information relevant to the workplace dispute and evaluating it without bias.

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Creative mediation

As well as giving everyone the same opportunity to give their view, we also suggest creative solutions. To resolve the problem and restore relationships.

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Psychological wellbeing

All PAM Wellness Solutions workplace mediators are psychological wellbeing and mental health specialists. So can help to reduce the stress and anxiety linked to disputes.

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Finding resolution

Workplace mediation services 

Our workplace mediators meet each party separately, to prepare them for a joint meeting to discuss what will improve their relationship going forward. 

After this hour-long preparation session, a structured meeting gives both sides the same opportunity to review the facts, share feelings and agree on a resolution. 

What our clients say about PAM Wellness Solutions

When we were searching for a new EAP provider, we were impressed by PAM Wellbeing’s interactive wellbeing portal and value for money, and by the responsiveness and the high level of service offered by both their Business Development Consultant and Account Manager. The set-up and transition to PAM Wellbeing has been smooth and, unlike when we signed with our previous EAP provider, we haven’t had any negative feedback from staff. On the contrary, we know of several staff members who have been able to access the counselling services effectively.


We invited PAM Wellbeing, our Employee Assistance Programme (EAP) provider, to review our data and together created a three-year mental health strategy. As a result, we’ve seen a positive shift in the business culture and the quality of relationships, which has made our advisors feel cared for and remain loyal to the organisation. Managers who may have before been focused on output and targets, have been reminded of the human side of leading a group of our people, which has helped them develop into more empathetic and effective leaders.


Our staff have benefitted enormously from the trauma and critical incident support delivered by PAM Wellbeing. It has sign-posted them to relevant therapies, so they can recover and thrive at work. This has been essential to ensuring we can continue to provide our staff with a crucial therapy for supporting them to recover from exposure to a traumatic event.

HM Prison & Probation Service

Wellbeing is our number one priority. PAM have continually proved themselves willing to work with us to develop and deliver innovative and diverse solutions, turning our ideas into reality and ensuring that our service offer remains relevant and meets business need.

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Our Accreditations

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