In light of Neurodiversity Celebration Week 2024 (18th-24th March 2024) we spoke to our Neurodiversity team to get their insight on why Neurodiversity support, awareness and solutions are so important for organisations.

 Richard Hughes – Assistive Technology Trainer said:

“Allow me to introduce myself, my name is Richard Hughes and I work as an AT (Assistive Technology) Trainer for PAM Wellness Solutions.

As an Assistive Technology Trainer, I have the exciting opportunity to train neurodiverse employees who work for our clients. Every day feels like a fresh chapter in a learning adventure with training innovative IT skills along the way! I train on specialised IT software that can break down barriers and transform the way neurodiverse individuals use technology. As someone who is myself dyslexic, I truly understand the daily challenges our clients encounter, as well as the potential barriers that disrupt the learning process.

One particular software I train employees on is mind mapping software which has been around since the 1970s. This software can help improve focus on a problem by creating visual diagrams. I demonstrate its ability to break down daily tasks into manageable parts on a diagram.

This is a fantastic tool for managing tasks and bringing ideas to life. It’s like having a blank canvas where you can organise and structure your thoughts, even when things seem really chaotic! It also encourages new ways for employees to dynamically plan, process and present information.  It’s a great way to take off the extra pressure when starting a new project and this is especially beneficial for neurodiverse individuals when they feel overwhelmed.

I can certainly relate to the “blank page syndrome” that affects our ability to concentrate and where to begin when staring at a blank screen. Mind maps can counteract this as they do not require a starting point.

During the training session we work together to analyse workflows, any approaching deadlines and how to outline and summarise these in a digestible format.

Every day is an adventure as I dive into new concepts and branch these onto a mind map!

The journey from disorganisation can lead to clarity and reduce workplace pressures after learning how to effectively map these out on the software. This all happens while in the meeting over a coffee on a Microsoft Teams call!

Whether the client is planning a presentation, organising research, or managing daily tasks, we explore new IT solutions to support these in our training.

One of the most rewarding aspects of my role is after a client can use these newly learnt skills and rethinks their approach to problem-solving. This adaptability not only enhances their IT proficiency but also positively impacts their daily work routines. ”            


You can find out more about PAM Wellness Solutions Neurodiversity services including our workplace services and education services on our website.

Alternatively, you can contact us to speak directly to the team on how we can assist your organisations needs or offer workplace needs assessments here: Contact us